Cancellations & Refunds Policy

You must provide at least 48 hours’ notice to cancel any appointment (whether booked online or in-clinic).
Cancellations made with less than 48 hours’ notice, or failure to attend, will incur the loss of your deposit.
You must provide at least 24 hours’ notice to reschedule any appointment (whether booked online or in-clinic).
Rescheduling made with less than 24 hours' notice will incur the loss of your deposit and a new deposit will be taken for the new change of appointment.

Refunds will be issued where required under the Australian Consumer Law.
We may, at our discretion, refund if we are unable to provide a purchased treatment (for example, due to suitability issues).
Pre-paid treatment packages (multiple treatments purchased in advance) are non-refundable in full, except as required by law.

All appointments and prepaid treatments are non-transferable between individuals.
Prepaid credits for one treatment area cannot be reallocated to another area.

All treatments carry inherent risks; it is your responsibility to disclose relevant medical history and to have realistic expectations.
Please complete all consent forms fully and honestly to help us deliver the best possible care.

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